Refund Policy

Last updated: September 24, 2026

Contact us

Request help through the Support Center or admin@chamscheats.com. Include your order number, payment reference and a description of the problem. For a suspected defect, include relevant screenshots, photos or other evidence so we can investigate. We review requests within five business days. This is a review period, not a guarantee that a refund or replacement will be completed within that time.

Digital products

Digital purchases are non-refundable, except when Chams Cheats approves a refund for a defective product or a refund is required by applicable law. We do not offer refunds for a change of mind.

If a key is invalid, access is missing or the product appears defective, contact support. We will investigate and explain the available resolution. Reporting an issue does not automatically approve a refund. This policy does not exclude any remedy required by law for a defective, undelivered or misdescribed product.

Check compatibility and follow the product instructions. Downtime compensation is not automatically promised. Platform bans and suspensions are risks described in the Terms; these statements do not exclude any remedy that cannot lawfully be excluded.

Hardware

Hardware sales are final, and we do not offer change-of-mind refunds. Once a tracking number has been provided, we do not accept voluntary cancellations or hardware returns. The absence of a tracking number does not by itself create a right to a voluntary refund.

If we confirm that hardware is defective, we will reship a replacement product instead of issuing a voluntary refund. You do not need to return the defective item under this replacement policy; no return address or return postage is required. Contact support with your order number and evidence of the defect so we can arrange the replacement.

We do not offer a separate or extended hardware warranty beyond this defective-product replacement policy. This does not exclude warranties or remedies that cannot lawfully be excluded.

Shipping and missing deliveries

Providing a tracking number does not itself establish that a parcel has been handed to the carrier or delivered. Contact support about a missing, incorrect or damaged shipment. If we cannot dispatch a physical order within the applicable promised period, we will provide any required delay notice and cancellation/refund options. The tracking-number cutoff above does not remove those rights.

Refund method

An approved refund will be returned through the original payment method where supported. If that is not technically possible, we will agree on an appropriate alternative with you. Store credit is an option only with your agreement where that is permitted. We will tell you when a refund has been submitted; payment-provider processing times can vary.

Payment disputes

Contact support if you do not recognize a charge or have an unresolved order issue. This does not prevent you from exercising a right to dispute a payment through your payment provider. We may provide accurate order and delivery records to investigate a dispute. A dispute does not automatically remove any refund or other remedy you are legally entitled to receive.

Rights required by law

Nothing in this policy excludes consumer rights, warranties or remedies that cannot lawfully be excluded. Where applicable law requires a refund or another remedy, those requirements take precedence over our voluntary no-refund and replacement rules.